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Shipping policy

Consumer orders will ship USPS or UPS, dependent on weight, size and destination, within 1–2 business days of receipt of your order.  If your postal address is different from your physical address, please provide both.

On any air shipments, and on all orders shipped outside the 48 contiguous states, there may be additional freight charges on some items.  International customers are responsible for all custom fees, tariffs or recurring fees when applicable.

International Customers- please do not ask us to mark your package as a 'gift', we cannot and will not, as this is illegal

Notes on Shipping, Rates/Charges:

  • All Domestic and International orders are shipped USPS First Class Mail, USPS Priority Mail, USPS Express Mail or UPS.  Please note that if you choose to have your order shipped First Class mail we will be unable to track your order, do not guarantee delivery of the package, and are not held responsible for replacing any missing items or orders.  The postal service requires domestic packages over 13 oz and international packages over 4 pounds to be shipped Priority Mail, therefore First Class service is unavailable for those orders. 
  • For all large International and Domestic orders that require special packaging and exceed the shipping costs/charges by $5 USD, you will be charged additional S&H to cover the actual shipping costs plus $2-$5 USD handling.  This will occur as a separate charge on your credit card after the order has been placed.
  • International shipping rates that appear on your order are an estimate.  Our website cannot determine what the actual shipping costs will be related to International orders.  If the difference in your shipping costs exceed  $5 USD, you will be charged additional S&H to cover the actual shipping costs plus $2-$5 USD handling.  This will occur as a separate charge on your credit card after the order has been placed.
  • Please note that high dollar items will be shipped Express Mail with Insurance; buyers are responsible for the additional shipping costs and your credit card will be charged accordingly.
  • International Orders shipped USPS Priority/Express or UPS usually arrive within 2-3 weeks; occasionally they can take much longer.  You must allow six weeks for delivery before we can consider an order lost or stolen or considered to be replaced.
  • Domestic orders shipped USPS Priority/Express or UPS usually arrive within 3-5 business days.  You must allow 30 days for delivery before we can consider an order lost or stolen.
  • For International orders that are returned to us because the address is incorrect, you refused it, declined to pay the import duties or failed to pick it up from your post office, you will be issued an online credit for the purchase price of the goods, but not the postage costs.  A 15% restocking fee for the total amount of your order will be applied and deducted from your online credit.  You will receive notice of your credit via email.
  • New York residents, sales tax will be added to your bill during the checkout process. 
  • Australian residents, GST will be added to your bill during the checkout process.
  • Due to occasional carrier rate increases, the shipping rates shown above may differ from the rates that appear in previously published catalogs. Shipping rates are subject to change without notice.

  • If your order arrives damaged you must inform us within 48 hours of delivery.  We require photographic evidence of damaged goods and packaging (boxes) before we can proceed with a claim.  Once the photos of damage are received we will proceed to process a claim and send replacement items; or reimbursement in cases of limited edition items.  

We do our best to ship orders as quickly as possible. Orders placed before 12pm Eastern Standard Time will usually ship the same day.  However, there are times when we are backordered on items.  If the item will be available within a few days, we will hold your order to ship it in its entirety.  If the item will be unavailable for a while, we will ship your order and backorder the item.  This item will ship as soon as it is available.

We also do our best to get your order shipped to you with everything you ordered.  We do however make errors. If you are missing items from your order and there is no indication on the invoice/receipt that the item has been backordered, please e-mail or call us, and we will ship the item to you asap. We cannot rectify errors in orders if notification occurs greater than 30 days of your order date.