Refund policy
Returns/Refunds Policy
Please choose carefully when purchasing merchandise, as there are special conditions that apply when returning merchandise.
Refunds & exchanges will not be provided after delivery has occurred unless the item is proven to be faulty or does not match the description provided. If you intend to return goods, you must notify us by e-mail immediately at stitch@margueritesstitchery.com stating the reason for the return. Refunds and exchanges will be at our sole discretion. Shipping & handling charges are not included in refunds or exchanges. Refunds will only be credited to the same credit card as used in the original purchase.
All items must be returned within 30 days of purchase in the products original state; undamaged, unopened and unused. Damaged or missing goods must be reported within 48 hours of delivery.
All returns must be accompanied by
- Customer Name
- Customer Shipping & Billing Address
- Customer Phone Number
- Customer Email Address
- Copy of invoice
Please send all returns to:
Marguerite's Stitchery
Attn: Returns Dept.
PO Box 659
Greenville, NY 12083.
Goods must be returned to us at your cost prior to any refund or exchange taking place. You incur return shipping costs on exchanged items. A 15% restocking fee of the total amount will be applied on all returns, except if the error is clearly ours. A proof of ID may be requested and this ID must match the details that were provided at the time of the purchase. All returns must be insured for the full value of the contents. Marguerite's Stitchery is not responsible for uninsured packages. All original packaging must be returned. We cannot accept the return of CD’s, patterns or books due to copyright law. All sales are final for kits, fabrics, books, patterns, CD's, specialty, promotional and sale items. Please note downloadable patterns can take up to 20 minutes to be delivered to your inbox and links expire 6 days from initial purchase. All sales of digital downloads final.
Special Orders
Payment in full is required at the time the order is placed. There will be no refunds or exchanges accepted on any or all special/specialty orders.